Senior Business Intelligence Manager

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Responsible to design, develop, test and implement reports and dashboards from various sources
• Work with internal stakeholders to gather dashboard requirements; understand, analyse and translate business requirements into specifications that will be used to implement the insightful dashboards.
• Provide support and maintenance of dashboards to ensure availability and performance of developed reports and dashboards; Build data checks to constantly improve the data integrity and accuracy of dashboards.
• Responsible for daily administration and monitoring of the data warehouse and the collection of all data from the various sources.
• Implementation of a self-service reporting strategy, where power users can build, run and manage their own reports, in controlled environment.
• Setup metadata management, define policies and processes that ensure information can be integrated, accessed, shared, linked, analysed and maintained to best effect across the organization, which include standardize and align all business metadata and transformation logic across platform.
• Track utilization and forecast licensing requirements.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Bachelor’s Degree in Business, IT, Computer Science, Database Management or any related field
• Preferable with 5 - 7 years of working experience in the related field is required for this position.
• Must have sound understanding of BI best practices, relational structures, dimensional data modeling, structured query language (SQL) skills, data warehouse and reporting techniques.
• Expert, demonstrated knowledge of relational database models, ETL architecture, and data modeling. Deep knowledge on building complex reports.
• Possesses strong analytical and troubleshooting skills
• Ability to combine strong analytical skills with business knowledge
• Excellent verbal and written communication skills in English and the language of supporting market

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.