Senior BPM Associate (Healthcare Voice)
UST
Date: 1 day ago
City: Taguig
Contract type: Full time
Role Description
The Customer Service Associates provide exceptional customer service via inbound Call Center Operations.
Duties/Responsibilities
Healthcare,Call Center,Call Center Operations
The Customer Service Associates provide exceptional customer service via inbound Call Center Operations.
Duties/Responsibilities
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
- Perform other duties as assigned or necessary
- High school degree required
- 3 months of call center experience
- Knowledge of Medicare/ Medicare Advantage plans an advantage
- Maintain a full comprehensive understanding of the covered plan benefits
- Excellent verbal and written communication skills
- Attention to detail and problem-solving skills
- Basic understanding of MS Office applications, especially Word and Excel
- Amenable to work onsite (Taguig), nightshift and fixed term employment. Flexibility to work on some weekends required depending on business need
Healthcare,Call Center,Call Center Operations
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