GPO - Contract Management Manager - SCC

Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As the Contract Management Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.

Position Responsibilities:

• Monitor the overall success of service delivery for a workflow
• Review performance data from the operations teams to evaluate the effectiveness of the operations team leads and individual influencers
• Maintain overall accountability for the request fulfillment process for a specific workflow
• Ensure teams have all necessary resources to perform delivery work
• Monitor and track events, inform stakeholders of potential risks, and escalate events if needed
• Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions
  
  

Required Skills:

• Must have 7+ yrs commercial/contract law experience
• Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines.
• Excellent verbal and written english language skills
• Strong analytical and communication skills.
• Bachelor's degree from an accredited institution
• 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience
  
  

Preferred Qualifications

• Experience working with vendor contracts, including drafting and amending standard templates.
• Proven ability to be customer-oriented in handling communications and issues
• Experience handling complex teams
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At Google Operations Center, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.