Seller Engagement Specialist, Seller Education Content Creation & Community Engagement (Philippines, E-commerce)

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe ByteDance is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making ByteDance the commerce channel of choice for merchants, creators, and affiliates.

Responsibilities:

• Responsible for creating short video format educational video and video content for the Seller Academy, covering areas such as e-commerce operations, livestream strategies, and product operation.
• Collaborate with various departments to continuously improve the quality and practicality of educational content, ensuring it meets the needs and expectations of merchants.
• Manage and engage the merchant community. Initiate discussions, events, and challenges to enhance community participation and cohesion.
• Produce and publish videos that resonate with merchants' needs, such as short tutorials, case studies, and industry insights, to enrich the learning experience and engagement of merchants.

Qualifications

Minimum Qualification:

• Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Commerce, or a related field.
• 2-3 years of experience in relevant field, content creation, community management or seller education.
• Basic skills in content creation and video editing, capable of independently producing educational videos.
• Strong ability to collaborate across departments, effectively working with different teams to drive innovation and optimization in educational content.

Preferred Qualification:

• Familiar with the e-commerce industry, able to accurately understand and convey key educational content for merchants.
• Excellent communication and community management skills, able to inspire and maintain active engagement within the community.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.