SCommerce - Dispute Analyst
Shopee
Date: 2 weeks ago
City: Manila
Contract type: Full time
Job Description
- Assist in managing FBS disputes on behalf of sellers on time.
- Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Assist in RO Creation
- Assisting OSG concerns via IHT and tracker.
- Escalations via email across SBS shops and other stakeholders
- To consolidate all switching orders with the corresponding SKU for reconciliation purposes
- At least college level (undergraduate/graduate)
- Strong computer skills required
- Proficiency in MS Office and Google Docs preferred
- Experience in disputes or payments industry is preferred
- Good communication skills
- Detail-oriented and results-driven
- Ability to resolve conflict
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
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