Scheduling Coordinator

Cre8tive Corporate Solutions


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Job Title: Scheduling Coordinator

Setup: Work from Home

Job Summary

We are seeking a dedicated and detail-oriented Scheduling Coordinator to join our team. In this role, you will be responsible for scheduling support workers to clients, addressing inquiries, resolving issues, and ensuring smooth communication between clients and support workers. You will play a vital role in maintaining efficient schedules, providing excellent customer service, and ensuring that both client and support worker needs are met promptly.

Key Responsibilities

  • Roster Coordination: Assign and manage support workers for each client based on immediate needs within given shift dates and times.
  • Client and Support Worker Support: Handle and respond to inquiries from clients and support workers regarding rosters, shifts, attendance, and other related matters through phone calls, emails, and text messages.
  • Problem Resolution: Address and resolve any issues or concerns raised by clients or support workers, ensuring they are relayed to the appropriate team for further action.
  • Team Communication: Regularly communicate with the management team regarding any critical issues, updates, or areas requiring attention or monitoring.
  • Customer Service Excellence: Build and maintain positive relationships with clients, support workers, and the management team, ensuring a high level of customer/clietn service and satisfaction.
  • System Usage: Utilize operational tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint for scheduling, record-keeping, and communication.

Qualifications:

  • Previous experience in rostering, scheduling, or customer service is preferred.
  • Strong communication skills, both written and verbal, to handle inquiries and resolve issues.
  • Proficiency with software tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint.
  • Excellent organizational and time-management skills with the ability to prioritize tasks.
  • Ability to work well under pressure and handle multiple responsibilities.
  • A proactive approach to problem-solving and customer service.
  • Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

  • Full-time position.
  • Work from home
  • Occasional evening or weekend work may be required to meet client and support worker needs.

Schedule:

  • WEEK 1** Monday - 1530-2215 Tuesday - 1530-2215 Wednesday - Off Thursday - Off Friday - Off Saturday - 0600-1500 Sunday - 0600-1500
  • WEEK 2** Monday - 1530-2215 Tuesday - 1530-2215 Wednesday - Off Thursday - Off Friday - 1530-2215 Saturday - 1400-2215 Sunday - 1400-2215

Job Types: Full-time, Permanent

Benefits

  • Work from home

Supplemental Pay

  • 13th month salary

Work Location: In person

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager, Brand Standards EMEAA

IHG Hotels & Resorts, Makati City
1 day ago
Role PurposeTo manage the end-to-end management of the brand standards process, ensuring consistency and compliance across the business. This includes supporting the waiver process and driving ad hoc brand standards initiatives to uphold and enhance brand integrity.Key AccountabilitiesSupports the co-ordination and planning of the regional standards development process and yearly Publication, including regional process governance, working closely with Global and...

Sales Manager

Commonwealth Foods, Inc., Makati City
1 day ago
Qualifications Bachelor's degree in Business, Marketing, Communications, or related field Experience in sales of consumer products preferred Strong oral and written communication skills Proven ability to lead a team to meet quotas Excellent leadership skills Experience setting sales goals Results-oriented with strong analytical skills Deep understanding of Customer Relationship Management (CRM) systems and best practices Proficient in all Microsoft Office...

L.ACHICKS TEAM MEMBER/ SERVICE CREW

TapTalent.ai, Makati City
1 day ago
We're Hiring: Team Member/Service Crew! We are seeking enthusiastic and customer-focused Team Members to join our service crew. The ideal candidate will be passionate about delivering exceptional customer service, working collaboratively in a fast-paced environment, and contributing to a positive team atmosphere while ensuring smooth daily operations. Location: L.A CHICKS Makati Ayala Center Philippines Work Mode: Work On-Site Role:Team Member/Service...