Sales Virtual Assistant - Philippines at Truporch Homes

About TruPorch Homes

TruPorch Homes is a dynamic and growing company dedicated to providing exceptional experiences in the real estate sector, specializing in the management of luxury short-term and long-term rentals for our US-Based Client. We are looking for a highly motivated, customer-focused, and results-driven individual to join our team as a Salesperson. This is a fully remote, Full-Time, Long-Term Career position open to candidates based in the Philippines.

The Opportunity

Are you passionate about sales, delivering outstanding guest experiences, and thriving in a fast-paced, engaging environment? Do you excel at building relationships and turning inquiries into successful bookings?

We are seeking a dedicated Salesperson to be the welcoming and professional voice of TruPorch Homes. You won't just be answering calls; you'll be instrumental in driving our booking success, ensuring unparalleled guest and tenant satisfaction, and directly contributing to our company's growth. Your mission will be to expertly manage communications, convert leads, and foster loyalty, all while representing our portfolio of luxury properties.

If you are a proactive communicator with a knack for sales and a commitment to excellence, we want to hear from you.

Key Responsibilities (What You'll Do)

• As our Salesperson, you will manage guest and tenant communications, handling inbound and outbound interactions with Airbnb guests and long-term rental (LTR) tenants, promptly and professionally addressing questions, concerns, and reservation or maintenance requests.
• You will be responsible for driving lead conversion and sales by responding to and diligently following up with rental and sales leads, providing comprehensive information about available properties, and scheduling viewings or follow-up calls to secure bookings.
• A key part of your role will be to nurture guest loyalty by proactively reaching out to previous Airbnb guests via phone and email to encourage repeat bookings, highlighting promotions such as direct booking discounts.
• You'll master multi-platform engagement, managing all guest communications effectively through phone, email, Airbnb, property management systems, and other relevant platforms.
• Maintaining accurate records is crucial, so you will track and maintain detailed notes of lead and guest interactions using the company’s CRM, ensuring all follow-ups are properly logged and managed.
• You will also identify upsell opportunities, assisting with promoting additional services to guests, such as extended stays, special packages, or property upgrades.
• Collaboration is important, and you will work closely with the marketing and sales team to implement retention and promotional strategies aimed at increasing repeat bookings and tenant renewals.
• Finally, you will resolve issues professionally, addressing guest or tenant complaints with empathy and offering swift and effective resolutions to maintain high customer satisfaction.
  
  

Qualifications (What You'll Bring)

• We are looking for someone with proven sales and service experience; prior experience in customer service, sales, or guest relations is essential, and experience within the real estate or short-term rental industry is highly preferred.
• You must be an exceptional communicator, possessing excellent skills in both written and verbal communication, with a natural ability to build rapport quickly and effectively.
• Strong organizational skills are necessary, including the ability to handle multiple tasks simultaneously, manage time efficiently, and prioritize effectively in a dynamic environment.
• You should be an effective problem-solver with strong critical thinking skills and good judgment in handling guest and tenant concerns, focusing on finding positive outcomes.
• Being tech-savvy is important, with proficiency in using CRM systems and other customer service tools being crucial.
• A customer-focused mindset, characterized by a genuinely positive attitude, a passion for helping people, and an unwavering commitment to customer satisfaction, is key.
• Lastly, you must be adaptable and reliable, able to thrive in a Work From Home setup during a Semi-flexible Graveyard Shift.
  
  

Why You'll Love Working With Us

• 100% Remote Work: Enjoy the flexibility of working from anywhere in the Philippines.
• Direct Impact: See your research and ideas directly influence the company's direction and success.
• Growth Opportunity: Be a key player in a growing company with opportunities for professional development.
• Supportive Team: Collaborate with a forward-thinking leadership team that values your contributions.
• Competitive Compensation: We offer a competitive salary package commensurate with your experience and skills.
  
  

Ready to Apply? Here’s the Final Step!

We're excited to learn more about you! To ensure we can review your application thoroughly and quickly, we ask all serious candidates to complete a short questionnaire.

This is your opportunity to stand out and show us your unique skills. The form takes approximately 10 minutes to complete.

Click the link below (or copy and paste it into your browser) to complete your official application:

https://forms.gle/kFo9r5tr67v5jyZw6

Please note: Applications will only be considered complete after the form has been submitted. We look forward to reviewing your responses