Sales Support Supervisor

RELX


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Key Accountabilities And Responsibilities

Team Supervision and Leadership

  • Lead and mentor the sales support team to ensure high performance, engagement, and professional growth.
  • Coach, train, and give feedback to team members to support growth and improve performance.
  • Monitor workload distribution and ensure timely completion of tasks.
  • Lead focused team huddles to align on goals, share updates, and resolve issues collaboratively.

Sales Support Task Management

  • Ensure timely and accurate completion of support activities assigned to the team, aligned with service expectations.
  • Monitor task execution to verify compliance with internal guidelines, standards, and procedures.
  • Resolve task discrepancies by identifying issues early and providing prompt coaching or corrective actions.
  • Provide ongoing feedback and guidance to team members to maintain quality and accountability in task delivery.

Customer and Sales Team Support

  • Act as the escalation point for complex customer and internal inquiries, ensuring timely and effective resolution.
  • Deliver responsive and professional support to internal teams and clients, maintaining high service standards.
  • Track and analyze support trends to proactively address common issues and improve response strategies.

Reporting and Documentation

  • Prepare regular performance reports for management, highlighting key metrics and team achievements.
  • Analyze data and metrics to provide actionable insights that support decision-making and performance improvement.
  • Maintain and update training documentation to ensure alignment with current processes and standards.

Process Improvement and Compliance

  • Identify and implement process enhancements to streamline sales support operations and improve efficiency.
  • Conduct regular process reviews with the team to gather feedback and uncover inefficiencies.
  • Develop and enforce standard operating procedures, ensuring alignment with company policies and best practices.
  • Support internal audits and ensure compliance with internal controls and regulatory requirements.

Cross-Functional Collaboration

  • Coordinate actively with internal teams—including Sales, Implementation, RFX, Tech, Legal, and Contracts—to ensure timely completion of support activities.
  • Facilitate smooth communication between sales support and other departments to resolve issues and align on shared goals.

Stakeholder Management

  • Maintain strong relationships with key stakeholders across departments to ensure alignment and trust.
  • Communicate updates and expectations clearly, managing stakeholder concerns and setting realistic timelines.
  • Represent the sales support team in meetings and planning sessions to advocate for team needs and priorities.

Qualifications

  • Must be a bachelor’s degree holder
  • Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
  • Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
  • Must have a keen eye for details and the ability to manage data with accuracy and completeness
  • Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
  • Must be dynamic or capable of balancing multiple priorities in various work areas
  • Must be willing to work night shift
  • Intermediate to advance skills in MS Excel
  • Proficiency in MS Office suite and web-based applications
  • Familiarity in sales commission platform (nice-to-have)
  • Working knowledge in CRM platform or equivalent e.g. Oracle-based CRM, Salesforce

Internal Hiring Requirements

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months

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