Sales, Supervisor

In this role, you will contribute to the success of the team by providing on-the-floor leadership, coaching and in-chat sales demonstrations as needed. This position requires a high level of sales skills & the ability to transfer those skills through training and development of their sales consultants.

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, you will contribute to the success of the team by providing on-the-floor leadership, coaching and in-call sales demonstrations as needed. This position requires a high level of sales skills & the ability to transfer those skills through training and development of their sales consultants.

What you’ll do & how you’ll make your mark.

• Leads by example, inspires, motivates and manages staff, strictly adhering to the companies’ guidelines and expectations.
• Creates an environment oriented to trust, open communication and cohesive team effort.
• Develops, trains, and supervises a team of Business Consultants to achieve sales (new acquisition), production and quality goals.
• Drives daily sales activity & revenue through innovative leadership.
• Sustains a high-level of motivation & engagement.
• Collaborates with all levels of leadership.
• Understands all aspects of sales reporting and tracking.
• Maintains a consistent presence in the team area.
• Supports agents with escalated calls and/or issues.
• Assists in the creation and maintenance of an environment that promotes recognition and reward of excellent performance.
• Manages the daily activities (payroll, schedules, etc.) of consultants.
• Maintains confidentiality, address personal and team issues sensitively and appropriately.
• Conducts regular weekly team meetings and one on one coaching, incorporating feedback, training and motivational techniques, and tailor-made advice.
• Escalates issues urgently, correctly and accurately and follows up unresolved cases.
• Provides accurate and detailed monthly and weekly performance reports.
• Supports company decisions and policies and effectively relay messages to co-workers. 
  
  
  

Who You Are

• 2+ years of inside sales experience and leadership.
• Bachelor's degree in a relevant field is preferred.
• Demonstrated ability to develop comprehensive plans that lead to sales success.
• Strong analytical and critical thinking skills.
• Must thrive working in a dynamic, rapidly changing, and hyper-growth environment.
• Works to achieve/exceed all goals, targets, and objectives with consideration to efficiency and cost-effectiveness.
• Background in a technology or digital marketing company preferred.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.