US Healthcare Account - Team Lead
HR TechX Corp.
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Qualification:
- Total of 2-5 years of experience in the US BPO/Healthcare industry
- Bachelors degree in Nursing
- Minimum 1-2 years of Team Lead experience in a US Healthcare account
- Excellent Leadership & Interpersonal relationship
- Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
- Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
- Adjust to the needs of meeting service level agreements under supervision of Manager.
- Ensure training needs of team members are met.
- Successfully complete all client related training and keep record of the same.
- Hold team briefings on a daily basis with the team.
- Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
- Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
- Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).
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