Sales Operations & Support Specialist

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent - we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Job Responsibilities

• Manage quote creation, validation, and submission using internal tools (e.g., Oracle, CRM, Vertiv Configurator).
• Coordinate with field sales, application engineers, and finance to ensure timely and accurate order processing.
• Maintain customer data integrity and support PO validation workflows.
• Maintain a centralized database of rebate contracts and agreements across EMEA.
• Prepare monthly rebate provision reports for Finance, ensuring accuracy and audit readiness.
• Track rebate eligibility, usage, and expiration to support commercial decisions.
• Collaborate with legal and finance teams to validate rebate terms and compliance.
• Help solve inefficiencies in sales support and rebate workflows and propose actionable improvements.
• Help process improvement lead and customer excellence director to organize internal workshops and feedback sessions to enhance customer experience and operational alignment.
• Support training and documentation for new tools, processes, and compliance updates.
  
  

Job Qualifications

• Bachelor’s degree in business, Finance, or related field.
• 2+ years of experience in sales operations, commercial support, or financial analysis.
• Proficiency in CRM systems (Oracle, Salesforce), Excel, and Power BI.
• Strong analytical skills and attention to detail.
• Excellent communication and cross-functional collaboration abilities.
• Experience with rebate programs or contract management is a plus.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.