Sales Operations Analyst
Finastra USA Corporation
Date: 5 days ago
City: Manila
Contract type: Full time
Sales Operations Analyst
Responsibilities
Candidate Attributes:
Responsibilities & Deliverables:
Required Experience:
Candidate Attributes:
- High level of focus and energy
- Analytical mind set
- Desire to learn new processes
- Proactive self-starter, able to work unsupervised within agreed timeframes.
- Excellent written and verbal communication skills.
- Strong social skills, able to work effectively with diverse stakeholders within the organization.
Responsibilities & Deliverables:
- Your deliverables as a Sales Operations Analyst will include, but are not limited to, the following:
- Resolving issues raised by the sales organization via the Sales Operations Support Services ticket queue.
- Partake in weekly Executive Deal Desk meetings in an administrative function to ensure all points are captured, and the CRM system is updated accordingly with actions to be followed on.
- Work with business partners in the creation of quality reports and analysis based on their needs - e.g. focus opportunity reports from Salesforce.com, and sales performance metrics in Microsoft Excel.
- Gather requirements and suggest appropriate solutions
- Contribute to continually improve business processes
- Provide regional sales with ad-hoc Salesforce.com and pricing training
- Assist in the documentation of CRM tool change requests - Business Requirements, Test Scripts, etc.
- Assist in pre-production testing of CRM change requests.
Required Experience:
- Degree from a top-tier university, ideally within an analytical or mathematical discipline, but not mandatory
- 1-5 years of experience
- Excellent working knowledge of Microsoft Excel and PowerPoint
- Understanding of the role CRM systems (Salesforce.com preferred) have within the sales organization
- The ideal candidate will have experience working within a sales or sales operations environment within a software organization
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