Sales Consultant

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What will your normal day look like:

Representing our client, you will act as the single point of contact for customers service, sales and support needs - taking every opportunity to delight and act with an ownership mentality through to end resolution.

As a Sales Consultant, you will handle a variety of interactions with customers including:

• Sales Offers - Proactively offering sales campaigns and products during customer interactions
• Service queries - listen to, understand, empathise, give guidance and solve it right, first time
• New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer's bill is accurate and understood
• Utility Support teams - Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must - moving to where the customers' needs are within any given moment.

This role will be 100% on site with a schedule that operates 24/7.

So, who are you?

• Experienced Operator – have a minimum of 1 year Sales experience in a BPO/shared services industry
• A Great Character - respectful, open, honest, transparent and authentic, with integrity
• A Strong Communicator – personable as well as articulate, both oral and written
• Driven - no task is too big
• Technically Savy – can navigate multiple systems at once
• Organised – you are always two steps ahead
• Engaging – people love interacting with you
• Resilient – you bounce back from difficulties
• Collaborative - you love working with and learning from others
• Flexible – you work around requests to ensure results are delivered first time, every time

Want to know more? Check out our social media pages:

Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].