SaaS Support Analyst

HR TechX Corp.


Date: 3 weeks ago
City: Pasay
Contract type: Full time
  • Fielding first contact from customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Triaging submitted customer tickets for clarity, assignment, and categorization.
  • Assessing question or issue for resolution need.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases simultaneously, ensuring all tickets receive appropriate attention.
  • Troubleshooting technical issues while identifying trends for root cause.
  • Diagnosing and determining bugs.
  • Developing and maintaining ITSM reports to provide IT Service performance detail.
  • Following up with clients to ensure the problem is resolved.
  • Other duties as assigned by leader


Qualification

  • 3+ years of technical support experience of Software applications, preferably proprietary SaaS based platforms.
  • Working knowledge of Relational Databases and Transact SQL.
  • Prior experience in tech support, desktop support, or a similar role.
  • The ability to take the initiative to find the root of the problem.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Excellent verbal and written communication skills
  • Excellent analytical and problem-solving skills


A

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Site Reliability Engineer

Vestas, Pasay
4 days ago
Are you ready to guide the development of innovative infrastructure solutions for a technology-focused entity in the renewable energy sector? We are seeking a Senior Systems Engineer committed to automation, monitoring, and asset management—someone who takes charge of what happens next and promotes continuous improvement in our digital landscape.This is a technology leadership role (without resource management), where you will...

IT Support Specialist

MicroSourcing, Pasay
1 week ago
Discover your 100% YOU with MicroSourcing!Position: IT Support SpecialistLocation: Harton Corporate Center, Baclaran ParañaqueWork setup & shift: Onsite | Shifting ScheduleWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by...

Assoc Analyst Ticketing&Tariff

Royal Caribbean Group, Pasay
1 week ago
Position SummaryThe Ticketing & Tariff Associate Analyst role is a subject matter expert in front and back-office processes. This position is key to identify and communicate system and process improvement opportunities in back-office agency functions that will drive efficiencies and cost reductions. This role is responsible for identifying financial opportunities through re-shop and ensuring appropriate strategic airline partner contracts are...