SaaS Support Analyst

HR TechX Corp.


Date: 2 days ago
City: Pasay
Contract type: Full time
  • Fielding first contact from customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Triaging submitted customer tickets for clarity, assignment, and categorization.
  • Assessing question or issue for resolution need.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases simultaneously, ensuring all tickets receive appropriate attention.
  • Troubleshooting technical issues while identifying trends for root cause.
  • Diagnosing and determining bugs.
  • Developing and maintaining ITSM reports to provide IT Service performance detail.
  • Following up with clients to ensure the problem is resolved.
  • Other duties as assigned by leader


Qualification

  • 3+ years of technical support experience of Software applications, preferably proprietary SaaS based platforms.
  • Working knowledge of Relational Databases and Transact SQL.
  • Prior experience in tech support, desktop support, or a similar role.
  • The ability to take the initiative to find the root of the problem.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Excellent verbal and written communication skills
  • Excellent analytical and problem-solving skills


A

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Executive Assistant to Chief Executive Officer

AirAsia, Pasay
1 week ago
OVERVIEW:Location: ManilaDepartment: CEO's OfficeEntity: PAAStatus (Full time/part time/contract): Full-timeYOUR ROLEExecutive Assistant (EA), reporting to the Chief Executive Officer (CEO). As an EA, you will provide day-to-day executive, administrative, and analytical support to help the CEO stay organized, well-informed, and focused on strategic priorities. Your role goes beyond managing schedules and meetings — you will help turn raw data into useful...

Finance Specialist

Hellmann Worldwide Logistics, Pasay
2 weeks ago
Über unsBereit, mit uns die Zukunft zu gestalten?Bei Hellmann stehen unsere Mitarbeitenden im Zentrum all unseres Handelns – denn für uns zählen Beziehungen. Teil von Hellmann zu werden bedeutet mehr, als nur in ein globales Unternehmen einzusteigen. Es ist eine Einladung, gemeinsam mit uns die Zukunft der Logistikbranche zu prägen.Unsere Hellmann-Kultur basiert auf vier Werten: Caring, Entrepreneurial, Forward-Thinking und Reliable....

E-commerce & Media Strategy Senior Manager

HR TechX Corp., Pasay
2 weeks ago
Job Title: E-commerce & Media Strategy Senior ManagerLocation: NCR, On-siteBudget: 150,000 - 200,000Work Schedule: Monday to Friday, Morning Shift We are in search of a We are in search of a E-commerce & Media Strategy Senior Manager to be part of our growing team.About The RoleThe Senior Manager will be accountable for driving Digital Marketing, Performance Marketing, Digital Commerce (e.g.,...