Content Moderation Agent
MicroSourcing
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Content Moderation - Agent
Location: Clark, Pampanga
Work setup & shift: Onsite | Night shift
Why join MicroSourcing?
You'll Have
As a Content Moderation - Agent, You Will
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Equality is not merely a slogan—it's our way of life. Here, we don't just accept your unique authentic self—we celebrate it.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.
Position: Content Moderation - Agent
Location: Clark, Pampanga
Work setup & shift: Onsite | Night shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one for you and your dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Be part of a positive and engaging work environment with company-sponsored activities and events.
- Work-Life Harmony: Experience a balanced work-life setup with flexible work arrangements.
- Career Growth: Access opportunities for continuous learning and professional advancement.
- Inclusive Teamwork: Thrive in a workplace that celebrates diversity and inclusivity.
As a Content Moderation - Agent, You Will
- Review user-generated content (images, videos, text, live streams, and voice) to ensure compliance with community guidelines, local laws, and platform policies.
- Identify and remove illegal, harmful, or inappropriate content, or escalate to higher-level review teams when needed.
- Monitor live or high-risk content and respond promptly to flagged cases.
- Detect patterns or trends in content violations and report insights for continuous improvement.
- Maintain and update lists of regionally sensitive vocabulary and ensure moderation rules align with cultural or regulatory norms.
- Track and report content moderation metrics, including trends, volumes, and violations.
- Collaborate with policy, legal, trust & safety, and cross-functional teams for escalations and updates.
- Stay informed of policy, legislative, and platform changes through regular training and updates.
Non-negotiables
- Proficiency in English (reading and writing).
- Strong computer literacy and familiarity with MS Office or equivalent tools.
- Excellent attention to detail and sound judgment under pressure.
- Reliable computer setup and internet connection (for remote or hybrid setups).
- Previous experience in content moderation, trust and safety, or social media operations.
- Understanding of digital platforms, community guidelines, and online safety standards.
- Analytical mindset with the ability to identify behavioral patterns and content risks.
- Strong sense of responsibility and cultural awareness in moderating sensitive content.
- Ability to work in a fast-paced, high-volume environment.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Equality is not merely a slogan—it's our way of life. Here, we don't just accept your unique authentic self—we celebrate it.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.
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