RPA AUTOMATION DEVELOPMENT OFFICER

The RPA Automation Development Officer plays a pivotal role in bridging the gap between business needs and technological solutions. Primary responsibility will be to analyze business processes, identify areas for automation and oversee the implementation of Automation COE projects. This person will work closely with stakeholders from various business units to gather requirements, develop project plans and ensure successful project delivery.

Responsibilities

• Design and develop automation using the approved toolset (e.g., UiPath, Power Automate/Power Apps, Excel VBA/.NET, Kissflow) following coding standards and security guidelines
• Convert functional specs (FSDs) into technical designs, reusable components, and working code; commit to agreed estimates and sprint goals
• Create and maintain Technical Design Documents (TDD) detailing architecture, component logic, dependencies, and security considerations before build
• Package, publish, schedule, and monitor processes through the orchestrator; configure assets/queues and manage credentials per RPA policy
• Execute controlled promotions (DEV→UAT→PROD), prepare release notes, and participate in change reviews
• Articulate and compare alternative development approaches from previous engagements and recommend solutions
• Perform development of prototypes or proof-of-concepts to demonstrate the feasibility and potential impact of automation initiatives
• Author and execute SIT, support UAT with business users, and remediate defects until acceptance criteria are met
• Maintain solution documentation (design, test evidence, runbooks, user manuals) to RPA standards and audit readiness
• Partner with RPA Project Officers/Business Analysts to confirm scope, edge cases, and data; provide build status, risks, and mitigation.
• Participate in playbacks/demos and readiness checks prior to deployment
• Perform hypercare, monitor bot health, and apply fixes/optimizations; hand over to BAU with complete runbooks. (Hypercare cadence aligned to current CoE workflow.)
• Perform other duties that may be assigned by the management
  
  

Qualifications

• Bachelor's degree in any IT-related course, Management Engineering, Mathematics or related disciplines
• 2 years experience in business analysis, project management and automation implementation
• Knowledge of RPA tools (UiPath) and low-code platforms (PowerApps, Kissflow)
• Familiarity with automation lifecycle and governance frameworks
• Basic SQL/data validation and understanding of non-functional requirements
• Excellent communication, stakeholder management, and documentation skills
• Experience in Intelligent Automation or RPA projects
• Exposure to compliance, risk assessment, and IT governance processes
• Ability to create ROI models and prioritize automation opportunities