Route Planning Coordinator | Night Shift | Hybrid

Discover your 100% YOU with MicroSourcing!

Position: Route Planning Coordinator (Route Coordinator)

Location: Global one, Eastwood, Libis, Quezon city, Philippines

Work setup & shift: Night Shift | Hybrid

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Route Coordinator, you will:

• Create daily routes for drivers and keep in touch with them throughout the day about their routes.
• Schedule appointments with customers for Deliveries, In-service Repairs, Home Evaluations, Equipment Pickups, and New Equipment Deliveries.
• Review dispatch tickets and clarify route events. This is done collectively with the drivers to relay correct information to the proceeding persons in the process
• Adjust routes depending on the availability of our patients, drivers, and road conditions.
• Schedule Drivers and assign routes based on performance.
• Communicate effectively with drivers and delivery personnel to provide route instructions, address any issues or concerns, and ensure adherence to delivery schedules.
• Measure route productivity and success rate per Drivers. Based on results you’ll be assigning primary/ starting Driver(s), and secondary/ back up Driver(s).
• Coordinate with Maintenance for equipment and service vehicles maintenance, breakdown, and repairs and ensure that maintenance schedule is adhered to
• Maintain contact with Drivers and Customers throughout the duration of the routes.
• Act as a liaison between customers and the logistics team to address any delivery-related inquiries, resolve issues, and ensure a positive customer experience.
• Apply insights from revenue cycle management to identify opportunities for streamlining processes, reducing Days in WIP, and maximizing revenue capture within the logistics operations.
• Respond to, research, and resolve customer issues and complaints against drivers.
• Schedule appointments for patients for deliveries, in-service repairs. home evaluations, equipment pickups, and new equipment deliveries
• Follow up with pending work orders
• Other administrative duties as assigned.
  
  

What You Need:

Non-negotiables

• Minimum of 2 years of Real-Time Analyst/ Workforce-management experience
• Minimum of 3 years of RTA/WFM Team Leader or Supervisory experience
• A bachelor’s degree in relevant fields such as logistics, business, or an equivalent work experience in Customer Service.
• Proven proficiency in executing master scheduling and forecasting functions.
• Experience in logistics, transportation, or route planning, with a strong understanding of delivery operations and route optimization principles.
• Proficiency in using route optimization software to plan and manage delivery routes.
• Excellent communication and interpersonal skills, with the ability to effectively coordinate with internal teams, external partners, and customers.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Strong organizational and time management skills
• Demonstrated ability to translate data into actionable information.
• Ability to work independently and collaboratively in a team environment to achieve common goals, with a strong focus on teamwork.
• Knowledge of the Northern California geography preferred
• Six-sigma certification or process improvement certifications preferred
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply