Rostering Officer (NDIS Pool)
hammerjack
Date: 1 week ago
City: Makati City
Contract type: Full time
Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Rostering Officer
Location: Hybrid
About Us
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Role Overview
The Rostering Officer will be responsible for scheduling and coordinating support workers to meet the needs of NDIS participants. This role requires exceptional communication skills, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.
Responsibilities
Rostering & Scheduling
Education
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Rostering Officer
Location: Hybrid
About Us
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Role Overview
The Rostering Officer will be responsible for scheduling and coordinating support workers to meet the needs of NDIS participants. This role requires exceptional communication skills, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.
Responsibilities
Rostering & Scheduling
- Develop, manage, and maintain rosters to ensure all participant support needs are met.
- Allocate appropriate staff based on skills, availability, preferences, and NDIS participant plans.
- Monitor roster changes, cancellations, and replacements to minimise service disruption.
- Act as the first point of contact for participants and support workers regarding scheduling.
- Ensure participants receive consistent and reliable support tailored to their individual needs.
- Respond promptly to urgent rostering issues and after-hours requirements (if applicable).
- Ensure rosters comply with NDIS guidelines, funding requirements, and Fair Work regulations.
- Accurately record shift details in the rostering system and maintain up-to-date participant and staff records.
- Collaborate with HR to manage staff availability, leave requests, and timesheet accuracy.
- Work closely with service delivery teams, support coordinators, and managers to align rosters with care plans.
- Identify opportunities for process improvement in rostering efficiency and service delivery.
- Contribute to reporting and data analysis on rostering performance.
Education
- Bachelor's Degree in Business Administration, Community Services, or related field (preferred but not essential).
- Previous experience in rostering, scheduling, or workforce coordination (NDIS or aged care sector preferred).
- Familiarity with NDIS frameworks, compliance, and service delivery standards.
- Experience with rostering systems/software (e.g., ShiftCare, Deputy, Lumary, or similar).
- Strong organisational and time management skills with the ability to prioritise competing demands.
- Excellent communication and interpersonal skills to liaise with staff, participants, and families.
- Ability to work under pressure and adapt to last-minute changes.
- Attention to detail and accuracy in data entry and scheduling.
- Problem-solving skills to resolve conflicts and staffing gaps effectively.
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Line Cook - Makati and Taguig
Jollibee Group,
Makati City
4 days ago
Title: Line Cook - Makati and TaguigShort DescriptionJob QualificationsFresh graduate/ no experience is welcome to apply.Graduate of Culinary Science or related field; Hotel and Restaurant Management, Hotel, Restaurant & Institution Management, Hospitality Management, or any hospitality, food & beverage service management related courseWell versed in hotel Restaurant operationsMust be up to date with new trends available in the marketHas a...
Associate Accountant - Financial Statement Preparation (PH Offices)
HC Global Fund Services, LLC,
Makati City
4 days ago
About UsHC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionDuties and Responsibilities:Financial Statement Preparation Prepares draft financial statements and related supporting schedules; Updates the draft financial statements for client and auditor comments.Middle And Back Office Functions Gathers all information required (i.e. external statements, i.e.,...
Senior Analyst - Business Performance Controlling
Siemens Healthineers,
Makati City
4 days ago
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Apply now for the position of Senior Analyst, Business Performance Controlling...
