Risk and Compliance Specialist I - ANZ ASR

Uber


Date: 4 days ago
City: Taguig
Contract type: Full time
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone

Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.

Your Impact In Role

  • Respond to account take over, fraud related concerns via email/phone
  • Multi-task and meet the responsibilities end of the day
  • Suggest and make recommendations for process improvements/changes
  • Escalate concerns/issues to ensure better manage customer experience

The Experience You'll Bring:

Basic Qualifications

  • Work experience in high energy, productive environment
  • Excellent in both written and spoken English
  • Exceptional comprehension skills
  • Highly proficient in using computers (typing, quickly navigating between various tools) and software
  • Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
  • Passion for creating support experiences that exceed users' expectations
  • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
  • Willing to be moved from time to time to other projects and accounts or where the business needs them
  • Willing to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts

Preferred Qualifications

  • A bachelor's degree from any field
  • Work experience in customer-centric industries (ex. Hotels, airlines, banking)
  • Extensive experience dealing with different markets (countries) and a good understanding of cultural differences

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Service Desk Academy Trainer

CGI, Taguig
21 hours ago
Position DescriptionThe Service Consultant – Service Desk Trainer will be responsible for designing, developing, and delivering training programs that educate individuals or groups within the Service Desk Team. As a Trainer, you must be skilled in conveying complex both technical and non-technical concepts and processes in a clear and understandable manner. Key responsibilities include curriculum development, training delivery, technical support,...

Monday.com Implementation Specialist

Lennor Group, Taguig
23 hours ago
Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with one of our global clients in their search for a Remote Monday.com Implementation Specialist based in the PhilippinesSalary Range: up to ₱100,000Work Setup: Fully RemoteShift Schedule: Day ShiftLocation: PhilippinesThe RoleThis candidate will be responsible in onboarding clients, customizing workflows, and ensuring...

GDS Consulting | Cyber Security - Digital Identity & Privileged Access Management - Manager (CEBU)

EY, Taguig
1 day ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...