Retail Support Manager

MicroSourcing


Date: 10 hours ago
City: Quezon City
Contract type: Contractor
Discover your 100% YOU with MicroSourcing!

Position: Retail Support Manager

Work setup & shift: Onsite | Day shift

Your Role

As a Retail Manager, You Will

  • Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes
  • Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network
  • Implement and champion disciplined processes and measurement practices to

continuously enhance our ROI and strategic direction.

  • Lead, coach and develop a multi-skilled support team
  • Oversee support functions for multiple brands including but not limited to Pie

Face, Quickstop, Mrs mac, United and Balfours

  • Support teams with escalations, complex queries and quality assurance
  • Build strong relationships with internal departments and external partners
  • Collaborate with product, operations, property, compliance, maintenance and IT
  • Work with stakeholders to unlock efficiency across brand, local, store & retail
  • Align support strategies with broader corporate goals
  • Lead a diverse team accountable for pricing, master data, analytics, customer

service, IT, Supplier rebates and our point of sale systems

  • Establish positioning and identify target audiences across channels and segments
  • Develop and present initiatives and strategies to senior management,

communicating through reporting and insights

Deliverables

  • Customer First Approach: Placing the needs, preferences, and experiences of your customers at the core of every decision
  • Leadership: Cultivate a team culture that consistently delivers exceptional results through empowered leadership, strategic alignment and continuous development.
  • Data Led Decisions: Communicate performance metrics, risks, and actionable

insights based on performance metrics, trends, ROI or data.

What You Need

Non-negotiables

  • 5+ years operational leadership experience
  • A support background in retail/consumer led business
  • Bachelor's degree in business, finance or related degree
  • Proven experience of leading a diverse generalist team of 10+ team members within a transformational role
  • Ability to identify business opportunities and bring new ways of working to commercial discussions, ability to provide guidance, clear deliverables and timeframes
  • Ability to work independently in a fast-paced environment and pivot quickly
  • Experience in Master Data, Point of Sale, pricing would be preferred
  • Proven experience developing customer-led roles
  • Commercially astute and metrics-driven
  • Demonstrable history of implementing processes and building high performing teams
  • Project Management; Staying ahead of the requirements and deliverables while leading a team to stay on track
  • Proficiency in Excel, data analysis software

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Office Administrator (HK Based Client)

Intelassist, Quezon City
1 day ago
Full-Time | 2 to 4 weeks of onsite onboarding, followed by a transition to work-from-home | Day Shift (HK Timezone)Location: Eastwood, Libis, Quezon CityWorking Hours: 9:00 AM to 6:00 PM HK TimezoneThe OpportunityWe are seeking a detail-oriented and highly organized Office Administrator to join our Base Station, the heart of our support operations. This role is critical in ensuring the...

NON-VOICE - No Experience - Start ASAP

Caldwell Communications, Quezon City
2 days ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...

Healthcare Support Agent - CSR

Sapient Global Services, Quezon City
3 days ago
One-day hiring process! Earn up to 25k monthly! We are looking for dedicated Healthcare Customer Service Representatives to join our team! This is for urgent hiring, Apply Now!Responsibilities Answer inquiries regarding medical services, insurance coverage, and billing Assist patients with scheduling appointments and accessing medical records Verify insurance coverage and process medical claims and bills Coordinate with stakeholders to resolve...