Senior Salesforce Admin (Onsite - Nightshift in Mall of Asia)
MicroSourcing
Date: 19 hours ago
City: Pasay
Contract type: Full time
Key Responsibilities
- Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and data management.
- Customization and Configuration: Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, validation rules, and process automation.
- Sales and Service Cloud: Leverage your expertise in Sales and Service Cloud to optimize and enhance our sales and customer service processes.
- Data Management: Ensure data integrity and cleanliness by performing regular data audits, de-duplication, and data imports/exports.
- User Support and Training: Provide support to end-users, troubleshoot issues, and conduct training sessions to ensure effective use of Salesforce.
- Reporting and Dashboards: Develop and maintain reports and dashboards to provide actionable insights to stakeholders.
- Integration: Work with third-party applications and integrations to extend the functionality of Salesforce.
- Continuous Improvement: Stay up-to-date with Salesforce releases, features, and best practices to recommend and implement improvements.
- Experience: 6-8 years of hands-on experience as a Salesforce Administrator. Certifications: Salesforce Administrator certification is required. Additional certifications (e.g., Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are a plus.
- Sales and Service Cloud: Proven experience with Sales Cloud and Service Cloud is required.
- Technical Skills: Proficiency in Salesforce configuration, customization, and data management.
- Experience with Apex, Visualforce, and Lightning components is a plus.
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