Resource Analyst
Afni, Inc.
Date: 10 hours ago
City: Quezon City
Contract type: Full time
Description
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches Resource Management processes. Assist other sites with resource management support as needed.
Essential Functions and Responsibilities:
Analyzes and matches staffing levels including schedules according to client requirements. Produces employee schedules in SE from IEX to eWFM. Reports daily staffing to the client.
Conducts intraday and intraweek productivity analysis and reporting for opening/closing, billing, online and supplemental training, shrinkage factors (vacation, sick time, meetings), intervals, and segments.
Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Resource Management Processes and Procedures.
Reconciliation of agent time. Ensures data is aligned correctly in Kronos, TCS, and Rockwell systems for each Consultant analyzes differences and makes corrections as needed.
Requirements
Qualifications
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches Resource Management processes. Assist other sites with resource management support as needed.
Essential Functions and Responsibilities:
Analyzes and matches staffing levels including schedules according to client requirements. Produces employee schedules in SE from IEX to eWFM. Reports daily staffing to the client.
Conducts intraday and intraweek productivity analysis and reporting for opening/closing, billing, online and supplemental training, shrinkage factors (vacation, sick time, meetings), intervals, and segments.
Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Resource Management Processes and Procedures.
Reconciliation of agent time. Ensures data is aligned correctly in Kronos, TCS, and Rockwell systems for each Consultant analyzes differences and makes corrections as needed.
Requirements
Qualifications
- Candidate must possess at least a Bachelor's/College Degree or completed 2nd year in College in any field.
- With strong analytical and communication skills.
- At least 1 year of working experience in the related field is required for this position.
- Background in handling Service Level / Staffing Adherence based accounts.
- Background in Real time monitoring.
- Knowledge in reporting and calculation of workforce KPIs
- Experience with Microsoft Excel, ACD switch reporting, Aspect eWFM, and email systems.
- Strong technical documentation and problem solving skills.
- Should have strong computer, organizational, communication and analytical skills
- Should have the ability to collect and assess data. Works with minimal supervision and has the ability to make decisions and solve complex problems.
- Ability to present complex information to various levels of organization. Ability to create and maintain large and complex spreadsheets.
- Willing to work on graveyard and shifting schedule
- Can work with minimal supervision.
- Can work in the COMMONWEALTH area.
- Can start ASAP.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Reliability Engineer - HVAC/R
MicroSourcing,
Quezon City
2 days ago
Discover your 100% YOU with MicroSourcing!Position: Reliability Engineer – HVAC/RLocation: Global One, Eastwood, Quezon CityWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment...
IT Technical Support
AVLS,
Quezon City
3 days ago
The IT Support role is pivotal in providing comprehensive technical support to internal users, ensuring the secure and efficient operation of the datacenter, and managing a variety of IT-related tasks. Responsibilities include application deployment, adherence to security protocols, and coordination with external vendors for issue resolution.Bachelors degree in Information Technology, Computer Engineering, or a related field.Minimum of 1 year of...
Driver
PeekUp,
Quezon City
3 days ago
Minimum 3 years of driving experience.Professional drivers license; experience in driving electric vehicle is an advantageExperience working VIP clients, or with foreigners is highly preferred.Strong customer service skills and a professional attitude.Knowledge of traffic laws and driving regulations.Proficient in using navigation tools like Maps for efficient route planning.Hardworking, proactive, and open to learning and taking on various tasks.Can extend beyond...
