Residence Club Officer

The Residence Club Officer ensures quality service to the guests of the Residence Club Floor throughout their entire stay. He/she is responsible in performing check-in/ check-out process, assigning rooms handling reservations for VIP guests. A good candidate should highlight attention to details, communication abilities, basic computer skills and a courteous attitude.

He/she needs to maintain good relations with hotel VIP guests and ensure to provide information services when needed. He/she should provide assistance in terms of airline reservation, tours and other special assistance needed by the guests.

The Residence Club Officer should have a thorough knowledge in using OPERA System. He/she must also understand room status and tracking, knows room locations, types of rooms available, and room rates. He/she must be sales-minded and presents options as well as alternatives to guests and offers assistance in making choices. He/she knows the location and types of available rooms as well as the activities and services of the property. The ideal candidate should have actual experience and thorough knowledge in front office operations.

Other standard responsibilities

• Comply with the company policies
• Knows all safety and emergency procedures of the hotel
• Drive and contribute to the overall efficiency of the department
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required