Remote Customer Service Virtual Assistant | Work-from-Home Opportunity

SaveTheGirls.com is seeking a dedicated and detail-oriented Customer Service Virtual Assistant to manage customer inquiries and provide exceptional support across various platforms, including email, Facebook, Instagram, TikTok, and JudgeMe. The ideal candidate will possess strong written communication skills, a solid background in customer service, and at least 1 year of experience in a work-from-home (WFH) setup. The ability to handle returns, exchanges, and shipping claims efficiently is essential. This role requires proficiency in navigating social media platforms, problem-solving to resolve order issues, and accurately processing customer requests such as address changes and wholesale orders. Experience with e-commerce systems and excellent time management are vital in ensuring timely responses and seamless support for both retail and wholesale customers.

Candidates should be prepared to commit to a long-term role and must not have other commitments or employment elsewhere.

Key Responsibilities:

• Customer Communication Across Multiple Platforms: Respond promptly to customer inquiries via email, social media platforms, and JudgeMe, ensuring professional and helpful communication.
• Manage Returns and Exchanges: Process customer returns and exchanges, coordinating with internal teams to ensure smooth transactions and clear communication.
• Update Customer Information: Update customer addresses accurately to prevent delivery issues and ensure order fulfillment.
• Handle Shipping Claims for Delayed Packages: File shipping claims for delayed or damaged packages, working with carriers to resolve issues quickly.
• Order Replacement Parts for Damaged Items: Place orders for replacement parts when products are damaged, ensuring prompt delivery to the customer.
• Assist with New Order Placements: Guide customers through placing new orders, addressing any questions regarding product availability, pricing, or shipping.
• Respond to Wholesale Customer Inquiries: Provide timely responses to wholesale customer inquiries about product availability, pricing, and order status.
• Process Wholesale Orders: Enter and process wholesale orders accurately, collaborating with the sales team to ensure timely fulfillment.

Qualifications:

• Experience in a WFH Setup: At least 1 year of work-from-home experience is required.
• Customer Service Experience: Minimum of 1 year of experience handling customer inquiries, returns, exchanges, and troubleshooting order-related issues.
• Strong Written Communication Skills: Ability to respond professionally and clearly to customers across email, social media platforms, and review sites like JudgeMe.
• Familiarity with Social Media Platforms: Proficiency in using and navigating Facebook, Instagram, TikTok, and other platforms to engage with customers and address concerns.
• Problem-Solving Skills: Ability to handle complaints, initiate returns, file claims, and resolve shipping and order-related issues efficiently.
• Attention to Detail: Capability to process customer requests accurately, including address changes and wholesale orders.
• Experience with E-commerce Systems: Familiarity with processing orders, managing returns, and working with wholesale platforms or e-commerce tools.
• Time Management and Organization: Ability to manage multiple customer inquiries across various platforms promptly and effectively.
• Long-Term Commitment: Willingness to commit to a long-term role without other professional commitments.

Work Schedule:

• Monday to Friday:
  • 9:00 AM to 5:00 PM Central Time (30-minute lunch break) for the first 2 weeks, then
  • 7:00 AM to 3:00 PM Central Time (30-minute lunch break) after 2 weeks.

Compensation:

• $5/hour during the three-month training period.
• $6/hour for the following nine months.
• Opportunity for a pay increase after one year, based on performance.

We look forward to welcoming a new team member who shares our dedication to excellence and customer satisfaction!