Reliance: Finance Specialist (Accounts Receivable)

The Accounts Receivable Specialist (AR Specialist) collects outstanding accounts receivable by communicating with clients to resolve issues. S/He is responsible for all aspects of collections, identifying customer billing issues, and will be accountable for reducing the accounts receivable delinquency. The AR Specialist must be able to effectively communicate professionally with internal and external customers, providing exceptional customer service.

Duties And Responsibilities

• Contact customers via phone, email, and mail to manage overdue debts.
• Develop and implement repayment plans to meet targets.
• Work with team members to achieve performance goals and ensure compliance.
• Address and resolve customer issues and complaints.
• Maintain positive relationships throughout the debt collection process.
• Reconcile unused credits and payments with outstanding invoices.
• Investigate and correct discrepancies between accounts receivable and customer accounts.
• Regularly review and confirm Accounts Receivable (AR) balances, communicating with clients to verify and resolve discrepancies.
• Send monthly Statements of Account (SOA) and issue receipts for payments.
• Document reconciliation issues and collaborate with internal teams to resolve them.
• Generate detailed reports on AR status, resolution actions, and reconciliation activities.
• Review and confirm Accounts Receivable balances regularly.
• Communicate with clients to verify outstanding balances and resolve discrepancies.
• Conduct periodic reconciliations of AR records.
• Oversee the reconciliation activities of Collection Associates, providing guidance and support as needed.
• Maintain detailed records of all reconciliation activities and provide reports to the Collection Supervisor.
• Ensure timely and accurate completion of tasks in a fast-paced environment.
• Prioritize and manage workload effectively to meet deadlines and performance targets.
  
  

Background And Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• Minimum of 2 years of relevant experience in collections or accounts receivable reconciliation.
• Strong understanding of AR processes, reconciliation principles, and debt collection strategies.
• Proficiency in Netsuite and MS Office, with excellent attention to detail.
• Exceptional communication and interpersonal skills, with the ability to handle sensitive situations professionally.
• Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  
  

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