Relationship Management Specialist

Overview: As a Relationship Management Specialist for bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions.

What you will be doing:

• Achievement of bank sales target.
• Cross-sell digital bank products to merchants.
• Collect and submit necessary information and documents to onboard merchants.
• Help merchants through the onboarding process until product activation or disbursement.
• Build and maintain strong relationships with key partners.
• Identify client needs and suggest appropriate digital banking product solutions.
• Collaborate with cross-functional teams including commercial, business development, operations, compliance, and others.
• Ensure compliance with corporate policies and procedures.
• Monitor and report partner concerns to relevant teams.
• Manage strategic partner relationships with a focus on supporting co-marketing efforts and distribution of banking and lending products.

What we are looking for:

• At least 3-5 years of experience from micro financial institutions or micro lending.
• Strong background in account acquisition and management, business development, solutions selling, and cross-selling.
• Experience with contract reviews, compliance alignment, and process improvement is an advantage.
• Ability to develop and maintain strong, productive relationships with customers, partners, and management.
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Demonstrates strong collaboration skills by effectively engaging and aligning with cross-functional stakeholders.