Regional Operations Manager
WalterMart Shopping Center
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
- Business strategic planning responsibility, directly supporting all programs in our branches and leading complex critical business initiatives.
- Requires a strategic mindset, robust financial acumen, and a strong ability to partner and influence across functions and businesses to successfully deliver on business priorities.
- Lead a team of all members of the Admin and Operations Department
- Manage operational activities to ensure accomplishment and delivery of commitments of the clients as stipulated in the Service Level Agreement.
- Creating good impact and impression of the organization and its services in building clients’ trust and appreciation
- Provide Service Level strategies, solutions and dedication to client’s needs.
- Work with internal stakeholder in formulating strategies and solidifying processes and in providing solutions to clients’ concerns.
- Monitor progress in servicing clients’ and members’ needs. Ensure that concerns, issues raised and/or cases will not reach the point of escalation.
- Encourage the members of the team in providing motivation, teamwork, unity, collaboration and aim for growth, advancement and success of the business.
- Alignment or calibration of policies, expectations, deliverables and timelines.
- Monitor performance of the members of the team. Conduct performance monitoring and evaluation. Provide coaching and counselling for development, talent incubation and retention.
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