Regional Operations Manager

WalterMart Shopping Center


Date: 9 hours ago
City: Quezon City
Contract type: Full time
  • Business strategic planning responsibility, directly supporting all programs in our branches and leading complex critical business initiatives.
  • Requires a strategic mindset, robust financial acumen, and a strong ability to partner and influence across functions and businesses to successfully deliver on business priorities.
  • Lead a team of all members of the Admin and Operations Department
  • Manage operational activities to ensure accomplishment and delivery of commitments of the clients as stipulated in the Service Level Agreement.
  • Creating good impact and impression of the organization and its services in building clients’ trust and appreciation
  • Provide Service Level strategies, solutions and dedication to client’s needs.
  • Work with internal stakeholder in formulating strategies and solidifying processes and in providing solutions to clients’ concerns.
  • Monitor progress in servicing clients’ and members’ needs. Ensure that concerns, issues raised and/or cases will not reach the point of escalation.
  • Encourage the members of the team in providing motivation, teamwork, unity, collaboration and aim for growth, advancement and success of the business.
  • Alignment or calibration of policies, expectations, deliverables and timelines.
  • Monitor performance of the members of the team. Conduct performance monitoring and evaluation. Provide coaching and counselling for development, talent incubation and retention.

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