Regional Operations Head - Mindanao

Key Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• At least 5-7 years of experience in multi-unit management, preferably within the retail or food service industry.
• Proven track record in managing retail operations and driving sales growth.
• Excellent communication and interpersonal skills, with the ability to motivate and develop teams.
• Solid understanding of financial management, including budgeting, cost control, and P&L analysis.
• Experience in identifying and implementing strategies to improve profitability.
• Strong analytical skills with the ability to resolve operational issues effectively.
• Capable of making data-driven decisions to optimize performance.
• Commitment to maintaining high customer satisfaction and improving the guest experience.
• Ability to manage a large region and travel to multiple locations regularly.
• Flexibility to adapt to changes in business needs and operational demands

Key Responsibilities:

• Oversee daily operations across all Chooks To Go, Chooks Express and Uling Roaster stores in the region, ensuring consistent service and product quality.
• Ensure each store adheres to company policies, procedures, and standards, especially in product handling, safety, and cleanliness.
• Drive sales growth and profitability across the region by setting sales targets and monitoring performance against KPIs.
• Implement strategies to maximize revenue and minimize operational costs.
• Analyze sales data and market trends to identify growth opportunities for the region.
• Promote a culture of teamwork, accountability, and customer focus across all stores.
• Ensure a high level of customer service is consistently delivered across all stores.
• Monitor customer feedback and address complaints promptly to improve the overall customer experience.
• Oversee inventory levels and stock management practices to prevent stock outs and ensure product availability.
• Ensure all stores comply with legal requirements, including food safety, labor laws, and health regulations.
• Manage and mitigate risks related to store operations, including employee and customer safety.
• Track and evaluate the performance of area heads and operations teams against set goals and standards.
• Provide regular reports on regional performance to senior management and implement corrective actions needed.