Refunds Representative

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We are currently looking for a Refunds Representative to support our client based in the US.

What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

Responsible for ensuring the accuracy of accounts related to credit balances and refund processing, while delivering excellent customer service to students, families, and internal stakeholders.

Responsibilities:

• Analyzes student accounts to determine eligibility for refunds based on enrollment, aid disbursement, and institutional or federal policies.

• Process refunds efficiently and accurately in compliance with university and regulatory guidelines.

• Communicates with students, parents, guardians, and internal departments through in-person consultations, phone, virtual meetings, and written channels (email, mail, chat).

• Provides information on credits and refunds, including timelines and policy explanations.

• Connect students to financial aid, scholarship, and loan resources as needed.

• Explains financial policies and payment obligations, educating students on the impact of outstanding balances.

• Audit and verify account activity to answer questions, resolve discrepancies, and address disputes.

• Compare payments to charges and explains resulting balances or credits.

• Minimizes unresolved account issues by proactively reaching out and following up across communication channels.

• Maintains accurate student financial records in the university’s accounting system.

• Process eRefunds and automated refund transactions when available.

• Identify and correct errors on student accounts, including over-refunding, over-awarding of aid, or tuition calculation discrepancies.

• Applies state-dated check processes as required to maintain compliance.

• Participates in software testing, system upgrades, and process improvement initiatives.

• Suggest enhancements to accounting and business processes.

• Maintains up-to-date documentation and procedures for assigned responsibilities.

• • Address customer concerns and escalates complex issues to senior team members or management as appropriate.

Qualifications and Requirements:

• Minimum of one (1) year of account management and maintenance.

• Minimum of one (1) year of customer service experience.

• Experience in using Salesforce, Zendesk, or ServiceNow.

• Clear and coherent in both written and verbal communication skills.

Benefits:

• 27,000 Basic pay + Allowance and other benefits
• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#Connext #ConnextGlobalSolutions #Healthcare #HealthcareSupport #ConnextTheBest