Receptionist - Workplace Ambassador (Hotel)
HR TechX Corp.
Date: 2 days ago
City: Taguig
Contract type: Full time
Position Title: Receptionist - Workplace Ambassador (Hotel)
Location: BGC
Position Purpose:
To provide a warm, professional, and customer-oriented service within the workspace. This role ensures a seamless daily employee experience by supporting workplace spaces, tools, and processes, and ensuring that the office environment is consistently ready for occupancy and collaboration.
Key Responsibilities:
Location: BGC
Position Purpose:
To provide a warm, professional, and customer-oriented service within the workspace. This role ensures a seamless daily employee experience by supporting workplace spaces, tools, and processes, and ensuring that the office environment is consistently ready for occupancy and collaboration.
Key Responsibilities:
- Maintain appropriate staffing to meet agreed service levels during core business hours.
- Support employees in navigating workspace tools and processes, promoting workplace etiquette and protocols.
- Serve as a visible point of contact, answering queries and offering workspace guidance.
- Collect and escalate feedback or suggestions from employees through approved channels.
- Respond promptly to emails and verbal requests within established timeframes.
- Answer telephone calls using agreed protocols, ideally within 3 rings.
- Maintain up-to-date knowledge of the local area to assist with basic queries and visitor direction.
- Conduct daily floor walks to ensure space readiness, including reservable desks, offices, and conference room setups; report issues via proper channels.
- Ensure shared areas (supply drawers, sanitary stations, equipment) are clean, stocked, and organized.
- Manage office supplies and inventories in line with prescribed processes.
- Coordinate with onsite FM teams for clean desk enforcement and personal item retrieval.
- Communicate clearly to employees regarding locker usage, bag and tag policies, and personal item retrieval procedures.
- Assist in the rollout and communication of office signage, location updates, and process changes.
- Provide basic tech support or coordinate with relevant teams to resolve tech-related issues.
- Support conference services when needed.
- Use designated contact channels (generic location email or mobile) for site communications.
- Escalate customer or operational issues appropriately and promptly.
- Contribute ideas and suggestions to improve service quality and enhance the employee/visitor experience.
- Prepare required reports or data as needed.
- Lead with a hospitality-first mindset in all customer-facing interactions.
- Diploma in hospitality or related field preferred.
- 13 years experience in a hotel or similar high-touch customer service role.
- Strong proficiency in Microsoft Office applications.
- Excellent communication and customer service skills.
- Ability to work flexible shifts, including nights, weekends, and holidays on a rotation basis.
- Fluent in spoken and written English; knowledge of other languages is a plus.
- Service-oriented, self-motivated, and a collaborative team player.
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