Receptionist

About Frontier

Frontier is a subsidiary of Fresh Prints, a fast-growing, fully-remote, New York-based company with a team of 150 people primarily based in India and the Philippines. Fresh Prints initially focused on helping fast-growing companies build their teams, and this success led to the launch of Frontier, which focuses exclusively on talent acquisition.

At Frontier, we specialize in helping companies build full-time, cross-functional teams abroad by hiring top talent and placing them with exceptional companies. We're proud of our track record, and in three years, we've never lost a client.

If you're interested in one of our Frontier roles and are accepted, we'll conduct a couple of internal interviews, and you could have an interview for a full-time position within the month. Think of us as your personal talent agent, and good luck with your application!

One of our clients is looking to hire a Receptionist for their team.

As a Receptionist, you will be the first point of contact for patients, helping them with scheduling, inquiries, and administrative needs. In this role, you'll coordinate appointments, manage communication, and support our medical team in delivering outstanding service, regardless of location.

Responsibilities

• Answer phone calls and emails, responding to patient inquiries in a friendly and professional manner.
• Schedule and confirm appointments for consultations and follow-up visits.
• Coordinate check-in processes, verifying patient information and updating records as needed.
• Assist patients with questions about telehealth appointments and provide clear instructions on how to join.
• Communicate schedule updates and coordinate with the medical team to ensure smooth operations.
• Handle billing inquiries, assist with co-payment processing, and document transactions securely.
• Maintain an organized virtual reception, ensuring all patient interactions are handled promptly and accurately.
• Provide compassionate and responsive customer service, addressing patient concerns and guiding them to the appropriate resources.
  
  

Qualifications

• High school diploma or equivalent; some college education or healthcare-specific training is a plus.
• Prior experience as a receptionist, preferably in a medical or healthcare setting; experience with virtual reception roles is highly desirable.
• Familiarity with electronic health records (EHR), patient management software, or other scheduling systems.
• Strong communication and interpersonal skills with a professional, patient-focused demeanor.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks.
• Tech-savvy, with proficiency in Microsoft Office Suite, Google Workspace, and video conferencing tools.
• Knowledge of insurance verification and billing processes is a plus.
• Reliable internet connection and a quiet, professional home workspace.
  
  

Benefits

• Competitive salary and flexible work environment
• Paid time off and health benefits
• Opportunities for professional development and growth within the practice
• Ability to make a meaningful impact in patients' lives