Rebates and Interconnection Processor | Non-Voice (Work -from-Home)
ClearSource BPO
Date: 11 hours ago
City: Pasig City
Contract type: Full time
Remote
Are you detail-oriented and driven to deliver smooth customer experience? We're looking for a Rebates and Interconnection Representative who thrives in a fast-paced environment and ensures utility and rebate processes move forward efficiently.
In this role, you'll manage program requirements, resolve escalations, and support internal teams to meet key performance goals. Reporting to the Program Team Lead, you'll play a vital part in driving success for both our customers and the team.
If you're ready to make an impact and work in a dynamic setting, we’d love to hear from you!
What you will do as a Rebates and Interconnection Processor
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
In this role, you'll manage program requirements, resolve escalations, and support internal teams to meet key performance goals. Reporting to the Program Team Lead, you'll play a vital part in driving success for both our customers and the team.
If you're ready to make an impact and work in a dynamic setting, we’d love to hear from you!
What you will do as a Rebates and Interconnection Processor
- Monitor dashboards, automation tools, and pipelines to ensure timely task completion and SLA compliance.
- Manage rebate reservations, payments, and interconnection approvals.
- Prepare and submit required documents for utilities and incentive programs.
- Act as a subject matter expert on interconnection and rebate requirements in assigned markets.
- Coordinate with internal teams to address program needs and corrections.
- Develop and maintain training materials, train new team members.
- Identify and implement process improvements and efficiency opportunities.
- Monitor program updates and risks; communicate changes to internal stakeholders.
- Resolve escalations professionally and collaboratively.
- Support new market research and assist with the process rollout.
- Track pipeline metrics and analyze trends to drive solutions.
- Review milestones to release payments to channel partners.
- Complete additional tasks as needed.
- At least 2nd-year college level, preferably in Education or related field
- Experience in non-voice or back-office roles
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office (especially Excel, Word, Outlook)
- Familiarity with Salesforce or other CRM tools (preferred)
- Excellent written and verbal communication skills
- Detail-oriented with the ability to understand high-level business concepts
- Highly organized; able to multitask and manage shifting priorities
- Fast learner, adaptable to rapidly changing processes
- Strong internet research skills
- Self-motivated, able to work independently with minimal supervision
- Willingness to work occasional evenings and weekends
- Experience with:
- Google Workspace (Docs, Sheets, Forms, Data Studio)
- Data analysis and basic reporting
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.
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