Quality Auditor (RCM, Healthcare, Coding)
HR TechX Corp.
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Role Summary
Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, error detection rate at 4%
Responsibilities
Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, error detection rate at 4%
Responsibilities
- Monitor and evaluate ROI executive performance through audits (voice and non-voice).
- Should analyse the call data to identify areas for improvement.
- We should provide feedback, develop and implement process improvements to enhance call efficiency.
- Prepare reports on call quality and performance metrics.
- Should ensure that the TAT are appropriately met in terms of audit completion and feedback.
- Flexible to work any shift (24/7)
- Strong in oral and written communication
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