Quality Assurance Lead
Probe Group
Date: 3 days ago
City: Makati City
Contract type: Full time
Apply Now
Back to search results
Previous job Next job
Job Description
Job Summary:
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs
You'll receive updates once a week
Enter Email address (Required)
Failure!
Get tailored job recommendations based on your interests.
profile icon
Profile recommendations
No recommendations found
Similar Jobs
No recommendations found
Jobseekers Also Viewed
Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Back to search results
Previous job Next job
Job Description
Job Summary:
- Provide process improvement initiatives based on QA insights with collaboration with Operations
- Provide analysis on QA insights and coordinate with Operations on action planning
- Coach and develop QA Analysts
- Attend calibration sessions as needed
- Collaborate on Business Reviews
- Update reporting as needed
- Educational Attainment at least College Graduate
- At least 3 years as QA Analyst and 2 years in people management role
- Desired Industry Exposure: BPO
- Desired Role Exposure: Quality Lead / Quality Analyst
- Good knowledge of Excel and Google sheet
- Exposure to root cause analysis, error detection and SBI feedback (situation, behaviour and impact analysis)
- Background in data analytics and presentation
- Innate curiosity on processes and data. How to do it better, easier and safer. Ability to follow the data.
- Flexible and able to independently and adjust to frequent changes
- Critical thinking and pattern recognition skills
- Exposure to client and stakeholder interaction and management
- Excellent written and verbal communication skills
- Strong Facilitation and Presentation Skills
- Strong leadership and people management skills
- Previous experience in New Zealand Retail and Broadcasting
- Previous experience in Sales, Provisioning and Collections
- Previous experience in process improvement
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs
You'll receive updates once a week
Enter Email address (Required)
Failure!
Get tailored job recommendations based on your interests.
profile icon
Profile recommendations
No recommendations found
Similar Jobs
No recommendations found
Jobseekers Also Viewed
- $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">
- || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR8276 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
- $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">
- || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR11682 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
- $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">
- || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR8857 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
- $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">
- || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR11612 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
- $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">
- || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR8882 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director - Deal Advisory & Transaction Services
Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8,
Makati City
1 hour ago
Job Summary:We are looking for an experienced and commercially driven Deal Advisory Director to lead complex transaction engagements and support clients through the lifecycle of mergers, acquisitions, divestitures, and other strategic deals. This role involves managing multidisciplinary teams, advising senior executives, and delivering insights that shape deal strategy and execution.The ideal candidate brings deep experience in financial due diligence, transaction...
Supervisor - Virtual Resource Operations
Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8,
Makati City
8 hours ago
Job Summary:We are seeking a proactive and detail-oriented Virtual Resource Hub Supervisor to oversee day-to-day operations and team performance across a distributed or remote workforce. This role is responsible for coordinating virtual resources, ensuring service levels and operational goals are met, and maintaining alignment with quality and productivity standards.The ideal candidate brings experience managing high-performing remote teams, has strong coordination...
Director Business Development (Professional Services & Consulting)
Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8,
Makati City
8 hours ago
Job Summary:We are seeking an accomplished and strategic Business Development Director to lead client acquisition, relationship management, and growth initiatives within a professional services environment. This role is pivotal in driving revenue growth through strategic engagement with organizations in sectors such as financial services, advisory, audit, tax, and risk consulting.The ideal candidate will have a proven track record in consultative...