Quality Analyst CMO QUALITY CONTROL

JOB DESCRIPTION

Are you a detail-oriented professional who is passionate about ensuring excellence and driving continuous improvement? Join our team as a Quality Specialist and help us maintain the highest standards of quality and customer satisfaction.

As an Analyst in the Quality Control team which supports the Operations for International Private Banking and Private Banking America, your primary task is to review quality of Operations' work for compliance with procedural and regulatory requirements and standards. You will clearly communicate any issues or discrepancies found during the quality review for correction; identify patterns and/or trends in results in order to address root cause, follow-up to ensure corrections are made in system or escalate as necessary to Credit Services management for resolution.

Job responsibilities:

• Perform quality review and audit of Operations’ work for compliance with procedural and regulatory requirements and standards.
• Contribute to the continuous improvement agenda and development of quality initiatives by suggesting process and procedure improvement ideas
• Communicate opportunities discovered from the quality review process.
• Perform in a fast paced environment and handle multiple tasks through effective prioritization, understanding of credit concepts, derivatives, FX and participations/syndications, credit legal issues.
• Participate in projects related to quality improvement, additional responsibilities include peer work review and take ownership of internal communication and status updates to all involved parties.
• Maintain a risk and controls mindset, able to challenge the status quo and identify process efficiencies.
• Perform any additional responsibilities assigned by management which may include assistance to process transfers, partner communications, maintenance of quality agreements, etc.

Required qualifications, capabilities, and skills:

• Bachelor's degree with 4+ years prior experience in a related position
• Strong organizational and interpersonal skills, highly detailed and results oriented
• Strong verbal and written communication, as well as analytic skills
• Self-motivated and able to work independently, multi-task and reprioritize work
• Ability to interact with varying levels throughout the organization and recognize work in the pipeline and willing to work to completion

Preferred qualifications, capabilities, and skills:

• Prior exposure to traditional credit products and traditional credit product loan documentation Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc.) is a plus, but not required
• Knowledge in data mining and use of MS Office applications is an advantage

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.