Quality Analyst

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Quality Analyst for our Awesome CX by Transcom Davao site. This role will focus on defining and implementing quality assurance practices and procedures.

Join our Awesome CX by Transcom Family as a Quality Analyst

Responsibilities:

· Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

· Document quality assurance activities with internal reporting and audits

· Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.

· Identify training needs and take action to ensure company-wide compliance.

· Pursue continuing education on new solutions, technology, and skills.

· Plan, execute, and oversee inspection and testing of incoming and outgoing product to

confirm quality conformance to specifications and quality deliverables.

· Assist operations and local quality function in tracking, documenting, and

reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.

· Analyze and investigate product complaints or reported quality issues to ensure closure in

accordance with company guidelines and external regulatory requirements.

· Develop or update company complaint and inspection procedures to ensure capture and

investigation, as well as proper documentation of complaints.

· Monitor risk-management procedures and maintain and analyze problem logs to identify and

report recurring issues to management and product development.

· Provide training and support to quality assurance team on systems, policies, procedures, and

core processes.

· Perform other tasks that will be assigned to, from time to time.

What we are looking for:

To be successful in this role you must…

• Have at least 2 years QA Experience
• Have good written/oral English communication skills
• Be flexible with any shift schedules

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!