Provisioning Team Lead

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary.

As a Provisioning Team Leader, you will act as the primary escalation point for level 1 software provisioning issues, ensuring timely and accurate resolution of L1-L2 provisioning errors for Pax8 partners. Your primary focus will be overseeing the daily shift of Level 1 and 2 Provisioning specialists, collaborating with other Service Delivery teams to resolve complex issues, and providing technical and best practices to the provisioning team. This is a high-impact role that requires familiarity with Pax8 platforms and vendors, strong communication, and a customer-centric approach

This role is based in Makati City, Metro Manila. Employees are expected to work onsite.

Ideal Skills and Experience:

• Hands on experience of working within the Service Delivery team is preferred.
• Reasonable experience in leadership role preferred
• Experience in software provisioning or a similar IT support role.
• Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment
• Excellent verbal and written communication skills with the ability to communicate at all levels
• Willingness to work in a shifting schedule
  
  

Role Competencies:

• Action Oriented
  
  

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Manages Complexity
  
  

Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems

• Situational Adaptability
  
  

Adapting approach and demeanor in real time to match the shifting demands of different situations

• Instills Trust
  
  

Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Optimizes Work Processes
  
  

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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