Promodiser

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunitiesInput data pertinent to quality measurement database systems for capturing, analyzing, and providing timely...

About the role:  We are currently looking for a proactive and resilient Test Inspection Coordinator to join our dynamic team. As an integral part of our operations, you will manage and coordinate test inspections. Key responsibilities include supporting the Test Inspections Manager with the operational running of UK and international test inspections and ensure the successful delivery of the annual...

What you will be doing: Provide On-Time and Quality Servicing Through fulfillment of Requests escalated via Salesforce/Email.Timeliness of escalation to fulfillment units and processing of External Customer Requests.Timeliness and Accuracy in Processing Adjustments and Account MaintenanceTimely and Accurate Review of AdjustmentsSupport Enhancements, Fixes and Service DeploymentsOn-time submission and accurate output of reportsWhat we are looking for: Graduate of any 4...