Project Manager (Customer Success Manager)
TapTalent.ai
Date: 2 days ago
City: Taguig
Contract type: Full time
We're Hiring: Project Manager (Customer Success Manager)!
We are seeking an experienced and results-driven Project Manager to lead our customer success initiatives. The ideal candidate will have a strong background in project management, excellent communication skills, and a passion for ensuring customer satisfaction and success.
Location: Taguig, Philippines
Work Mode: Hybrid (shifting schedule)
Role: Project Manager (Customer Success Manager)
What You'll Do
We are seeking an experienced and results-driven Project Manager to lead our customer success initiatives. The ideal candidate will have a strong background in project management, excellent communication skills, and a passion for ensuring customer satisfaction and success.
Location: Taguig, Philippines
Work Mode: Hybrid (shifting schedule)
Role: Project Manager (Customer Success Manager)
What You'll Do
- Plan, initiate, and manage projects from start to finish
- Define project scope, goals, and deliverables
- Develop project plans and timelines
- Allocate resources and monitor progress
- Communicate with stakeholders and team members
- Manage working relationship with current and prospective clients
- Manage risks and issues that may arise
- High-level checks such as technical requirements and fit
- Ensure projects are completed on time and within budget
- Handle escalations
- Measure and report on customer success metrics
- Writing technical documentation and contract / tender reviews
- 5+ years of experience
- Proven experience with project management, customer success management, or risk management
- Excellent organizational and time management skills
- Strong communication and leadership abilities
- Knowledge of project management tools and techniques
- Proven ability to learn about new technologies and software
- Bachelor's degree in a relevant field (preferred)
- Knowledge of CRM software (e.g., Salesforce)
- Project management certification a plus
- Portfolio of projects handled
How to apply
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