Project Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.

What is the role

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects

The following include but may not be limited to the responsibilities of the Project Coordinator:

• Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
• Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
• Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
• Effectively communicate schedule changes to all relevant stakeholders
• Accurately recording relevant data in all systems
• Developing and maintaining effective working relationships with personnel from all departments
• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
• Other duties as required
  
  

Work Set-up / Work Schedule

• Hybrid (2x days onsite a week)
• Shifting schedule
  
  

Who we are looking for

Successful candidate must possess:

• Degree or certification in IT, Computer Science, or related field.
• 2+ years of experience in Corporate IT and project coordination.
• 2+ years of Call center support experience in a global environment
• Strong knowledge of infrastructure tech: cabling, wireless, A/V, end-user devices, PC imaging.
• Experience with ServiceNow or similar ticketing systems.
• Background in vendor management and remote troubleshooting.
• Excellent communication, organization, and client relationship skills.
• Familiar with project management methodologies and multi-project coordination.
• Proactive, detail-oriented, and adaptable.
  
  

What we offer

• Day 1 HMO + 1 Free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
  
  

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