Program/Project Management Lead

Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Summary:
As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead business and technology outcomes for assigned program, project, or contracted service.
• Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
• Collaborate with stakeholders to define project scope, goals, and deliverables.
• Develop and maintain project plans, including schedules, budgets, and resource allocation.
• Monitor project progress and ensure timely completion of deliverables.
• Identify and manage project risks and issues, and implement appropriate mitigation strategies.
• Communicate project status, risks, and issues to stakeholders and senior management.
• Ensure adherence to project management best practices and standards.
• Provide guidance and support to project team members.
• Facilitate effective communication and collaboration among project team members.
• Conduct project reviews and lessons learned sessions to identify areas for improvement.
• Contribute to the development and enhancement of project management methodologies and tools.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Business Transformation.
• Additional Good To Have Skills: Experience with Salesforce Helpdesk and Product Support.
• Strong understanding of project management principles, methodologies, and tools.
• Excellent leadership and team management skills.
• Ability to effectively communicate and collaborate with stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience in managing projects within the Delivery Center Strategy & Operations domain.

Additional Information:

• The candidate should have minimum 5 years of experience in Business Transformation.
• This position is based at our Manila office.

Minimum 5 year(s) of experience is required