Programmer

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Programmer to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months.
• Life insurance program.
• Free weekly in-house massage.
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC.
• Career development.
• Service incentive leave program.
• Annual salary increase based on performance.
• Fun and family-like working environment.
• Quarterly team outing.
• Free flowing coffee and hot chocolate.
• Cozy sleeping lounge and canteen plus entertainment area.
• Excellent office location in Cebu IT Park.

*Terms and conditions apply.

Key Responsibilities:

• Prepare posting instructions and post data to various CRMs, lead management systems and dialers such as Salesforce and Lead Conduit and Five9.
• Map data fields accurately between systems to ensure seamless data transfer and consistency.
• Develop, test, and implement custom scripts and programs to automate data posting and integration processes.
• Use of Formstack to prepare logical dynamic questionnaires for screening calls.
• Prepare custom reports in CRMs..
• Collaborate with internal teams and clients to understand their data requirements and provide tailored solutions.
• Troubleshoot and resolve integration issues promptly to minimize disruptions.
• Maintain documentation of integration processes, mappings, and configurations.
• Stay updated with the latest CRM and lead management technologies and best practices.

Qualifications:

• Proven experience in CRM integration and data mapping.
• Strong knowledge of Salesforce and other CRM systems.
• Experience with API integration and webhooks.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Programming skills in languages such as JavaScript, Python, or similar.
• Experience with other lead management systems and tools.
• Familiarity with data privacy regulations and best practices.
• Certification in Salesforce or other CRM platforms.

Work Schedule: Night Shift

How to Apply:

Interested candidates may apply online or may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID