Program Specialist III

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About the Role

You're applying to become a member of the APAC CommOps - Strategy, Innovation and Enablement (SIE) under the Business Planning team. SIE provides thought leadership to APAC CommOps, and enable realisation of long-term vision through strategic clarity, innovation, efficient planning, and execution excellence.

Your Impact in Role:


As part of APAC SIE Business Planning, you'll be doing one of the following:

• Business Planning: Complete end-to-end forecasting process for CommOps to be used in day-to-day operations and long-term strategic outlook
• Operational Efficiency: Identify strategic cost reduction/ optimization opportunities based on financial data and work with cross-functional leads to communicate those opportunities
• Headcount Management: Manage and track APAC COE & management headcount
• Special Projects: Manage special cost-saving projects like R&A and Country Cost narratives, enabling leadership to make trade-off decisions

The Experience You'll Bring:

Data expertise:

• Google Suite applications: Expertise in Google Suite applications (Google Sheets, Docs, Slides) for collaboration and reporting.
• Strong analytical skills: Including the ability to organize and interpret data effectively to inform decision-making.

Problem Solving and Critical Thinking:

• Logical and Analytical: Strong analytical reasoning and the ability to assess complex problems with clear, actionable solutions.
• RCA: Proficiency in root cause analysis and identifying key performance indicators (KPIs) for program success.

Narrative Building and Storytelling

• Narrative Building: Proficiency in crafting compelling narratives to communicate key insights and outcomes effectively.

Stakeholder Management:

• Experience working with multiple stakeholders: Strong interpersonal skills to build and maintain relationships with internal and external stakeholders.

Preferred Qualifications


SQL Knowledge optional but preferred: Knowledge of SQL for querying databases (bonus for advanced SQL capabilities such as optimization and scripting).

Finance, Economics, or Management Background preferred:

• Model Building: Experience with budgeting, forecasting, and financial analysis, including proficiency in financial modeling.
• Dashboards: Experience creating and managing operational dashboards and KPIs.