Professional Services Onboarding Associate

To support APAC Web Design customers.

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives at the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark

Communication & Collaboration

• Serve as a primary point of contact for clients and internal teams (Design, Development, Content and Quality Control)
• Provide clients with regular project updates, timelines and deliverables.
• Facilitate effective communication and information flow between all project stakeholders.
• Address and resolve minor project issues and escalate complex problems to the right departments/teams as needed.
• Abides all processes and guidelines directed by the department head and other departments.
  
  
  

Project Planning & Setup

• Assist clients in defining project scope, objectives, and deliverables.
• Set up and maintain project management tools ensuring all tasks, deadlines, and responsibilities are clearly documented.
• Collaborate with the resources (designers, developers, copywriters) assigned to projects.
  
  
  

Monitoring & Control

• Track project progress against timelines, identifying potential delays or roadblocks.
• Monitor the completion of tasks and ensure adherence to project requirements and quality standards.
• Assist in managing project requirements and change requests, assessing their impact on scope and timeline.
  
  
  

Documentation & Reporting

• Maintain comprehensive project documentation, including specifications, assets, communications, and client feedback.
• Assist in preparing project closure documentation.
  
  
  

Client Relationship Support

• Manage client expectations and ensure client satisfaction.
• Organize and track client feedback, ensuring it's effectively communicated to the design and development teams.
  
  
  

Who You Are

Experiences:

• Must have at least 3+ years of experience in a BPO setup.
• Must be knowledgeable in using CRM, and proficient with Microsoft 365 Tools.
• Familiarity with project management, website development, web design and internet technology are a bonus.
• Experience with content management systems (CMS) like WordPress, Wix, or similar, is a bonus.
  
  
  

Skills

• Excellent written and verbal communication skills with the ability to communicate effectively.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
• Proactive problem-solver with a "can-do" attitude.
• Must have the ability to work independently and as part of a team.
  
  
  

Personal Attributes

• Must be able to adapt to change and embrace the change easily.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.