Professional Services Manager (PMO Team Manager), B2B Australian Telco

Discover your 100% YOU with MicroSourcing!

Position: Professional Services Manager (PMO Team Manager), B2B Australian TelcoLocation: BGC, TaguigWork setup & shift: Onsite | DayshiftSalary Package: Php 90,000 - Php 120,000

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Be a part of something big at Microsourcing! We're building a new team to support Australia's dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

About The Role

As a Professional Services Manager, you will:

We are seeking a highly motivated and experienced Professional Services Manager (PMO Team Manager) to lead our team of Project Management professionals. This pivotal role is responsible for ensuring the successful delivery of client projects, maintaining exceptional standards of project execution, and fostering a culture of team development and performance excellence.

What You'll Do

Strategic Team Leadership:

• Lead, mentor, and manage a team of Project Coordinators, Project Managers, and Senior Project Managers, encompassing both permanent employees and contract staff.
• Conduct comprehensive performance reviews, provide constructive feedback, and facilitate career development opportunities.
• Establish clear performance expectations and drive accountability through effective KPI management.
  
  

Project Delivery Excellence:

• Collaborate with Portfolio/Program Managers to oversee project execution, ensuring adherence to timelines, budgets, and quality standards.
• Implement and enforce industry best practices in project management to guarantee consistent and superior service delivery.
• Proactively monitor team performance to ensure consistent adherence to established standards.
  
  

Stakeholder Relationship Management:

• Serve as a secondary escalation point for client issues, ensuring timely and effective resolution.
• Cultivate strong relationships with internal stakeholders to align project delivery with organizational objectives.
  
  

Resource and Capacity Planning:

• Strategically manage resource allocation to optimize team capacity and meet project demands.
• Drive utilization targets by ensuring accurate timesheet compliance and appropriate resource allocation.
• Collaborate with delivery functions to address resource needs and anticipate future project demands.
  
  

Performance Tracking and Reporting:

• Provide regular performance updates to senior management, highlighting key metrics and areas for improvement.
• Ensure strict adherence to project tracking and reporting requirements.
• Conduct formal performance reviews and manage annual compensation processes.
  
  

Talent Development and Training:

• Deliver comprehensive training on project management tools and systems.
• Stay abreast of industry advancements and enhance team capabilities.
• Provide coaching and implement performance management strategies as required.
  
  

ISO Compliance and Quality Assurance:

• Maintain adherence to ISO accreditation requirements across all projects and processes.
• Support internal and external audits and ensure robust documentation practices.
• Maintain a high level of security awareness across the team.
  
  

Continuous Improvement Initiatives:

• Drive process improvement initiatives to enhance efficiency and quality.
• Foster a culture of continuous learning and development.
  
  

What You Need:

• Minimum of 3 years of experience in a similar role managing a team of project management professionals, or career experience in leading a high-performing PMO team
• Proven expertise in project management methodologies and best practices.
• Excellent stakeholder management and presentation skills
• Strong understanding of ITIL principles.
• Knowledge of established change management models (ADKAR preferred).
• Understanding of contract management.
• Demonstrated leadership and accountability.
• Strong risk and financial management skills.
• Experience managing large and diverse teams.
  
  

Preferred Qualifications (Desirable, but not required):

• Technical knowledge of:
• Complex multi-platform and high-demand ICT technology.
• Applications management, design, and use (server/mobile).
• Enterprise Voice & IP Telephony, including cloud based unified communications
• Contact Centre systems.
• Cloud, Data Centre, and collaboration solutions.
• Wireless networks.
• LAN & WAN infrastructure.
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/