Production Support Specialist

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

OpenText is searching for a Product Support Specialist. The daily activities will be to provide technical support for customers using OpenText applications, assists with new client on boarding to the platform, and client testing support. They will also perform proactive daily transaction and application monitoring on a 24x7x365 basis. In addition, the resource will be responsible for all incidents and problem management to support customers who will exchange business documents over the Internet and point-to-point communication protocols.

What The Role Offers

• The Product Support Specialist will provide first to second level support for OpenText clients, including day to day incident management, problem management and request management as applicable.
• Respond immediately to all customer mainly through emails, less frequent phone calls.
• Responds to alerts generated for any point of failure within the client solution.
• Monitors all links to ensure all transactions from the customers are received and delivered on time.
• Resolves or engages others to resolve all incidents within SLA.
  
  

What You Need To Succeed

• Must have experience working in a global support environment.
• Working experience with various operating system, Windows but mostly focusing with Unix/Linux.
• Networking Skills: network secuity, firewall, port settings, domain controllers
• Server Administration Skills: email servers, fax server, Windows server
• Database Skills: Active Directory, SQL
  
  

Additional Notes

• This role will be working in shift rotations, weekends, Philippine holidays and on call (when necessary).
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

46111