Production Support Assistant

Department: Boutique Client

Location: Philippines

Compensation: $7.00 / hour

Description

About Our Clients
Our client is a well-established solar energy company with nearly five decades of experience in providing renewable energy solutions. They are known for their commitment to cutting-edge technology and exceptional customer service. The company aims to help customers achieve energy independence while contributing to a more sustainable future.

Why does this role exist?
The Production Support Assistant role is crucial for ensuring the smooth processing and timely approval of solar energy project applications. This position bridges the gap between customers, installation teams, and regulatory bodies, facilitating efficient project progression and maintaining high customer satisfaction.

The Impact you’ll make

Application Management

• Submit online applications and permission-to-operate forms


• Track and ensure prompt approval of applications


• Maintain accurate records in a centralized database

Customer and Partner Communication

• Act as primary contact for customers regarding application status


• Provide regular updates to customers and address queries


• Maintain communication with utility companies and partners

Process Optimization

• Identify and resolve issues in the application process


• Collaborate with Project Coordinators and technical teams


• Generate reports to track progress and highlight issues

Compliance and Documentation

• Ensure all documentation meets industry regulations and company standards


• Stay updated on permitting processes involving various Authorities Having Jurisdiction (AHJs)

Skills, Knowledge and Expertise

Required Experience:

• At least 1 year of experience as a production support assistant or a similar role, preferably in a fast-paced environment


• Experience with permitting processes involving Authorities Having Jurisdiction (AHJs)


• Proficiency in using CRM systems, preferably Salesforce


• Strong computer skills, including familiarity with online platforms and databases


• Excellent written and verbal communication skills


• Demonstrated attention to detail in previous roles


• WFH Set-Up:
  
  
  
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  
  
  • Internet speed of at least 40MBPS
  
  
  • Headset with an extended mic that has noise cancellation and a webcam
  
  
  • Back-up computer and internet connection
  
  
  • Quiet, dedicated workspace at home
  
  
  
  
  
  

Your superpowers are...

• You thrive in a fast-paced environment and can manage multiple priorities


• You have a passion for renewable energy and sustainability


• You enjoy building relationships with customers and partners


• You're proactive and take ownership of your work


• You're detail-oriented and committed to maintaining high-quality standards


• You're a team player who can work independently when needed

You should apply if...

• You thrive in a fast-paced, growth-oriented environment


• You're passionate about leveraging technology to improve business processes and marketing performance


• You have a natural enthusiasm that energizes those around you and contributes to a positive team culture


• You're committed to continuous learning in the ever-evolving field of executive assistance


• You value transparency, collaboration, and open communication


• You're excited about contributing to a company's expansion and helping clients achieve rapid growth

Benefits