Colleague Experience Group (HR) Administrator

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

#8th in Fortune Magazine’s 2024 World’s Most Admired Companies

#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As the CEG Administrator (HR Administrator), you will be a member of the International Colleague Strategic Partner (Int’l CSP) team and will be responsible for executing initiatives and activities in the Market Colleague Plan to drive a consistent colleague experience supporting the business.

This role reports to the Manager, International Colleague Strategic Partner (CSP) for the Philippines and will work closely with CEG team members within the market and globally.

Key Responsibilities:

• The CEG Administrator will support critical moments in a colleague's journey by:
• Owning the delivery of the onboarding of new hires in partnership with the Global Onboarding Team, including the evaluation and assessment of overall experience to drive continuous improvement
• Contributing to the learning & development efforts to strengthen colleague capabilities, drive business performance, including organizational change support
• Supporting the tactical and operational implementation of Career Growth @ Amex through the talent and learning initiatives in the market and cluster
• Supporting the implementation of the Internship Program starts in 2025, in partnership with GSG Learning and Enterprise Campus Recruitment Teams
• Partnering with CEG colleagues across various markets and COEs to ensure solutions are connected and are meeting business needs
• Supporting the Intl CSP Manager in partnering with the GSG Customer Engagement Network (CEN) and Global Partner & Operations Services (GPOS) teams to drive coaching and feedback, leadership development, and change management.
• The CEG Administrator will be assigned administrative tasks to support the effective delivery of the CEG team's services to its stakeholders. This may include records management, events management, general inquiry and complaints resolution.
  
  

Minimum Qualifications:

• 6 months to 3 years of HR experience
• A graduate of Human Resource Management, Behavioral Science, or Business Management related to People Development, Industrial/Employee relations or a related discipline is an advantage
• Excellent communication and facilitation skills
• Organizational skills and strong stakeholder management. Proven ability to navigate matrixed relationships, manage multiple stakeholders, and organize resources to deliver desired outcomes.
• Project Management. Ability to help organize and coordinate CEG functional expertise and the business across various projects and timelines
• Ability and willingness to learn in a fast-paced, unstructured environment with quality and speed
• Knowledge of some CEG fields, including but not limited to Colleague Labor Relations, talent management, Inclusion and Diversity, organizational effectiveness, compensation, and leadership development.
  
  

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express