Product Support Tech Advisor
IQVIA
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Responsibilities:
- Fulfill end-user requests for non-routine and complex/technical tasks.
- Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
- Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
- Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
- Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
- As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
- Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
- Participate in or lead training design activities or perform training delivery for end-users within the assigned remit.
- As guided by senior team members: produce and maintain support materials used by the team. For example, email templates and process checklists based on approved procedures.
- As relevant for assigned projects, collect objective activity measurements, report to management, and suggest/implement ongoing improvements in alignment with the organization’s strategy.
- Bachelor's Degree Computer Science, a related field, or equivalent experience
- Critical to be a great listener who communicates obsessively with the customer. Forecasting and Measuring are must have skills to track where the product is in terms of timelines, spend and road map prioritization
- Ability to work independently in a fast-paced environment, with little direct supervision
- Extraordinary analytic, problem solving, written/oral presentation skills.;, Technical skills to translate business requirements into terms that developers and testers can understand
- Aptitude for synthesizing complex data into key components that drive informed decisions
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
B2B Outbound Caller
ConnectUs Marketing Solutions, Inc.,
Remote
₱20,000
-
₱25,000
per month
15 hours ago
Be part of a passionate team and create opportunities!FOR JANUARY 2026Starting salary: PHP 20,000 - 25,000(Please apply only if the salary offer meets your expectations.)Job DescriptionConduct outbound B2B calls to generate leads and set appointments with potential clients.Deliver sales pitch of company products & services, and identify potential business opportunities.Build & maintain relationships with prospective clients.Meet monthly sales targets by...
Accountant | Work From Home
Connext,
Remote
4 days ago
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Accountant who will be working with Connext's Client in the United States of America.What's in it for you?Competitive CompensationPerfect Attendance BonusLife InsuranceHMO InsuranceGreat...
Sales Executive
Yanolja Cloud Solution,
Remote
6 days ago
Organizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 500+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.We have...
