Product Support Tech Advisor
IQVIA
Date: 2 days ago
City: Remote
Contract type: Full time
Remote
Responsibilities:
- Fulfill end-user requests for non-routine and complex/technical tasks.
- Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
- Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
- Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
- Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
- As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
- Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
- Participate in or lead training design activities or perform training delivery for end-users within the assigned remit.
- As guided by senior team members: produce and maintain support materials used by the team. For example, email templates and process checklists based on approved procedures.
- As relevant for assigned projects, collect objective activity measurements, report to management, and suggest/implement ongoing improvements in alignment with the organization’s strategy.
- Bachelor's Degree Computer Science, a related field, or equivalent experience
- Critical to be a great listener who communicates obsessively with the customer. Forecasting and Measuring are must have skills to track where the product is in terms of timelines, spend and road map prioritization
- Ability to work independently in a fast-paced environment, with little direct supervision
- Extraordinary analytic, problem solving, written/oral presentation skills.;, Technical skills to translate business requirements into terms that developers and testers can understand
- Aptitude for synthesizing complex data into key components that drive informed decisions
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Content Reviewer (Philippines, remote)
Kittl,
Remote
2 days ago
Our hybrid working culture includes three office days per week (Monday, Wednesday, and Friday) at our Berlin headquarters. Looking ahead, we’re also growing London as our second location.A Little About UsRedefining graphic design: Kittl is transforming how creators work with an intuitive platform that stands as a modern, competitive alternative to traditional design tools: Build the new Adobe of tomorrowRapid...
Procurement Specialist
The Global Talent Co.,
Remote
3 days ago
Full-time, Remote (aligned to CET business hours)About UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded marketing professionals.About The CompanyYou will be joining a global e-commerce leader specializing in fashion and lifestyle products. With operations spanning design, production,...
Shopify/ E-Commerce Assistant
TalentPop App,
Remote
1 week ago
Join TalentPop App as a Shopify / E-Commerce Assistant (Remote)Are you someone who thrives in the world of e-commerce and enjoys keeping operations smooth and organized? TalentPop App is on the lookout for a detail-oriented and driven individual to support our Shopify storefront. From keeping product listings polished to ensuring inventory flows without a hitch, you'll play a key role...
