Product Support Engineer

Organization & Role

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.

Duties & Responsibilities

• Manages customer requests and product escalations
• Provide product support to NPI, new installations, and all active installed base
• Coordinate and support PUP and PIP activities at international sites as needed
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Cebu Repair Team, and Product Engineering
• Create and provide Product Training Documents and Procedures to field team
• Travel for Training, Support, and Installation activities in assigned region
• Potential travel to customer sites to assist in resolving complex issues
• Other product support and customer support assignments as required
• Create new FRU and Technical Bulletins/Service Bulletins
• Data analyst function-
• Create monthly MTBF reports
• Work with field team to clarify part failure records and update database accordingly.
  
  

Basic Qualifications, Education & Skills Required

• Graduate of Bachelor of Science in Electronics or equivalent courses
• 3 to 10 years of strong technical experience and understanding of ATE testers or semiconductor equipment
• Strong communication and integration skills
• 3-10 years of product support/service experience in the semiconductor test industry
• Strong communication, organizational and multi-tasking ability
• Ability to schedule and manage small projects is desired
• Worldwide travel 5~20%
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.